Shipping policy

Order Processing & Dispatch

We process and prepare all customer orders within 1–4 business days after payment confirmation, speeding up order fulfillment to ensure customers receive their seafood products in fresh and intact condition.

International Shipping & Delivery Time

Our standard international delivery usually takes 7–14 days to reach most overseas destinations. Delivery timeframes are estimated and may vary according to different shipping locations and local customs clearance efficiency. You can select the rush shipping option during checkout if you need expedited delivery service.

Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping fee is clearly displayed on the checkout page before payment, with zero hidden fees or extra surcharges.

Customs Duties & Import Taxes

International shipments may incur customs duties or import taxes issued by local customs authorities. All related charges are the sole responsibility of the parcel recipient. We recommend checking your local import regulations in advance to avoid unexpected additional expenses.

Packaging & Shipping Protection

We adopt high-strength, shockproof and fresh-keeping insulated packaging materials tailored for seafood products, fully protecting goods from damage and leakage while retaining optimal freshness during transit. Optional shipping insurance is available at checkout for high-value orders to bring extra peace of mind.

Delivery Inspection & After-Sales Service

Please carefully inspect the outer packaging upon parcel delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.

Customer Support

If you have any questions about shipping procedures, customs clearance or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@gerabyte.shop or phone: +64 4 825 3716.
Thank you for choosing GERALD HICKS! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.